Effective date: 1 April 2026
These Terms of Service govern your access to and use of the Mads for Dogs platform, including the website located at https://madsfordogs.co.uk/, any related web dashboards, and any related services, features, communications, and platform functionality made available by MADS FOR DOGS LTD.
By accessing, registering for, booking through, browsing, downloading, or otherwise using the Platform, you agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, you must not use the Platform.
For the purposes of these Terms of Service, the “Platform”, “we”, “us”, and “our” refer to MADS FOR DOGS LTD and the Mads for Dogs website, dashboards, and related services made available through them.
The Platform is a pet care platform designed to enable users to request, arrange, manage, and monitor dog walking, pet sitting, and related services.
The Platform may include, without limitation:
Certain features may also be available through related mobile applications. Additional terms, including any applicable End User Licence Agreement, may apply to app use.
You must be at least 18 years old and legally capable of entering into binding contracts in order to use the Platform.
By using the Platform, you confirm that:
We may refuse access, suspend accounts, or decline bookings where we reasonably believe that eligibility requirements are not met.
The Platform may support different categories of users, including:
Different user types may have different rights, permissions, responsibilities, and access levels within the Platform. Your use of the Platform must remain within the scope of the role, permissions, and territory assigned to you.
We may modify, restrict, or reclassify access levels where reasonably necessary for operational, compliance, security, or service reasons.
To access certain features, you may be required to create an account.
You are responsible for:
You must notify us promptly if you become aware of any unauthorised access to, misuse of, or security issue affecting your account.
We reserve the right to suspend, restrict, or terminate accounts where we reasonably believe that account information is false, incomplete, outdated, misleading, compromised, or used in breach of these Terms of Service.
The Platform is intended to facilitate the management, coordination, booking, and operation of pet-care services made available through it.
Depending on the service model, territory, or booking flow, the Platform may be used to:
Unless expressly stated otherwise in a booking flow, service description, or separate written agreement, your use of the Platform does not create an employment, agency, partnership, joint venture, or fiduciary relationship between you and us.
Nothing in these Terms of Service prevents us from operating through local franchise structures, authorised service providers, contractors, support staff, or technology partners.
Users may be able to request, schedule, confirm, monitor, or manage services through the Platform.
A booking is not guaranteed until it has been accepted, confirmed, or otherwise marked as booked through the relevant Platform process.
We reserve the right to reject, cancel, reschedule, suspend, or decline a booking where reasonably necessary, including where:
Service times, availability windows, and provider allocation may vary depending on location, demand, user role, and operational considerations.
You agree to use the Platform responsibly and in good faith.
Without limitation, you must not:
You are responsible for ensuring that any information, instructions, access notes, pet details, care requirements, and other materials you submit are accurate and suitable for service delivery.
Where you use the Platform in connection with pet-care services, you must provide complete and accurate information relevant to the service, including where applicable:
You must not withhold information that could reasonably affect service suitability, pet welfare, user safety, or the safe delivery of services.
You acknowledge that service quality, safety, and booking outcomes may be affected by inaccurate or incomplete information supplied by you.
The Platform is not a veterinary, medical, or emergency-response service. If a pet welfare or personal emergency arises, you should contact an appropriate emergency or veterinary service directly.
Certain Platform features or bookings may require payment.
Where payment applies, you agree to pay all applicable amounts presented to you at the time of booking, checkout, confirmation, or invoicing, including any applicable taxes, commissions, charges, or fees identified during the transaction process.
Payments may be processed through third-party payment providers, including Stripe and other supported payment methods or app-store payment systems where applicable. We do not store full card details on our Platform where payment processing is handled by an external provider.
By making a payment through the Platform, you authorise the relevant payment provider to process the transaction in accordance with its own terms and privacy practices.
We reserve the right to suspend access, refuse bookings, or delay service delivery where payment is declined, reversed, challenged, suspected to be fraudulent, or otherwise fails to clear.
Cancellations, refund requests, refund eligibility, and related processing are governed by our Refund Policy, as updated from time to time.
By booking through the Platform, you acknowledge that:
Where there is any conflict between these Terms of Service and the Refund Policy regarding refund procedure or eligibility, the Refund Policy will apply to the extent of that conflict, unless applicable law requires otherwise.
By using the Platform, you acknowledge that we may send service-related communications through email, in-app notifications, push notifications, platform alerts, and other operational channels connected with your account or booking activity.
Where you separately opt in, we may also send SMS or MMS messages, including booking reminders, confirmations, alerts, or promotional communications, subject to applicable law and consent requirements.
Message and data charges may apply depending on your mobile carrier. You may opt out of marketing SMS communications using the method described in the relevant message or by contacting us using the details below. Opting out of non-essential communications may affect your ability to receive certain updates, but will not prevent us from sending communications that are necessary to provide the service, comply with law, protect safety, or administer your account.
The Platform may allow users to submit, upload, store, or share content, including text, images, videos, reports, records, instructions, or communications.
You retain ownership of content you lawfully submit, but you grant us a non-exclusive, royalty-free, worldwide licence to host, store, process, reproduce, display, distribute, adapt, and use that content as reasonably necessary to:
You confirm that you have the right to submit any content you upload and that such content does not infringe the rights of any third party or breach any applicable law.
We may remove, restrict, refuse, or preserve content where reasonably necessary for moderation, safety, legal compliance, operational integrity, or investigation purposes.
All intellectual property rights in the Platform, including its software, code, design, branding, text, graphics, layout, interfaces, databases, functionality, and underlying materials, are owned by or licensed to MADS FOR DOGS LTD unless otherwise stated.
Except as expressly permitted under these Terms of Service, you must not copy, reproduce, modify, adapt, distribute, publish, reverse engineer, frame, scrape, mirror, republish, sell, license, or exploit any part of the Platform without our prior written permission.
Nothing in these Terms of Service transfers any ownership rights to you.
If you access the Platform through a mobile application, your use of the app may also be subject to the applicable End User Licence Agreement and the usage rules, policies, and technical requirements of the relevant app store or mobile operating system provider.
You are responsible for ensuring that your device, operating system, and software environment are compatible with the app or Platform features you use.
We do not guarantee that every feature will be available on every device, operating system, location, or app version.
The Platform may rely on, integrate with, or contain links to third-party services, including payment providers, mapping or GPS services, cloud hosting, analytics tools, messaging providers, crash-reporting tools, and app-store services.
We do not control third-party services and are not responsible for their independent content, policies, availability, or practices.
Your use of third-party services may also be subject to separate terms and privacy policies issued by those third parties.
Our collection and use of personal data are described in our Privacy Policy.
By using the Platform, you acknowledge that certain personal, operational, device, booking, pet-related, location-related, and communications data may be processed as necessary to provide Platform functionality, deliver services, maintain records, support safety, handle disputes, and comply with legal obligations.
Where Platform features involve location tracking, media uploads, reports, communications, or audit records, such processing will be carried out in accordance with the Privacy Policy and applicable law.
We may update, modify, suspend, restrict, or discontinue any part of the Platform from time to time, including features, workflows, interfaces, communication methods, service areas, or integrations.
We do not guarantee uninterrupted or error-free access to the Platform.
Access may be affected by maintenance, outages, user-device issues, connectivity failures, app-store or third-party service issues, security concerns, legal requirements, or events outside our reasonable control.
Where reasonably practicable, we may provide notice of material changes, but we are not required to maintain any specific feature, integration, design, or functionality indefinitely.
The Platform is provided on an “as is” and “as available” basis to the fullest extent permitted by law.
While we aim to operate the Platform with reasonable care and skill, we do not guarantee that:
Nothing in these Terms of Service excludes or limits any rights that cannot lawfully be excluded or limited under applicable law, including mandatory consumer rights.
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive loss arising out of or in connection with your use of, or inability to use, the Platform.
This includes, where permitted by law, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of data, loss of opportunity, business interruption, or anticipated savings.
We are not responsible for losses caused by:
Nothing in these Terms of Service excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
We may suspend, restrict, investigate, or terminate your access to the Platform, your account, or specific features where we reasonably believe that:
You may stop using the Platform at any time. If you wish to close your account, you should follow the available account-closure or support process.
Termination or suspension does not affect any rights, obligations, liabilities, accrued charges, investigations, or record-retention rights arising before termination.
To the fullest extent permitted by law, you agree to indemnify and hold harmless MADS FOR DOGS LTD, its officers, employees, contractors, franchise representatives, affiliates, and service partners from and against losses, claims, liabilities, damages, costs, and expenses arising out of or connected with:
This section does not apply to the extent that a claim arises from our own breach of law or obligations that cannot legally be excluded.
We may update these Terms of Service from time to time to reflect changes to the Platform, services, technology, law, business operations, or user experience.
Where appropriate, we may notify users of material changes through the website, app, dashboard, email, or another reasonable method.
The updated Terms of Service will take effect from the date stated at the top of the revised document. By continuing to use the Platform after the updated Terms of Service take effect, you agree to be bound by the revised version.
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be treated as severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
These Terms of Service, together with any applicable Refund Policy, Privacy Policy, Cookie Policy, Acceptable Use Policy, End User Licence Agreement, and any booking-specific terms expressly presented through the Platform, form the agreement between you and us regarding your use of the Platform, unless a separate written agreement expressly states otherwise.
These Terms of Service are governed by the laws of the United Kingdom.
You and MADS FOR DOGS LTD agree that the courts of the United Kingdom will have jurisdiction over disputes arising out of or in connection with these Terms of Service, subject to any mandatory rights or forum protections available to consumers under applicable law.
If you have any questions about these Terms of Service, please contact us at:
Website: https://madsfordogs.co.uk/
Email: info@madsfordogs.co.uk
Company: MADS FOR DOGS LTD